Shipping Policy

ORDERING:
Orders may be placed online 24-hours a day, by calling (252) 515-7898 between 10am - 6pm EST or by sending an email to cs@homebythesound.com. Please do not include your credit card information in any email. A Home by the Sound representative will contact you via phone during our regular business hours for processing.

If your order includes In Stock items, this means it is in stock with the manufacturer or is in stock at Home by the Sound facilities. Accepted orders will begin processing ASAP. Orders shipping directly from a manufacture's warehouse will typically ship within 1-4 business days. Requests to expedite orders may be sent to cs@homebythesound.com or calling (252) 515-7898. Expedite order fees may apply at the discretion of our manufactures and will be added to your order total if applicable. We will first contact you for approval if expedite fees will apply to your order.

Orders that contain multiple items may ship from different locations. You will receive an email with tracking information once each item or group of items is shipped.

If your item is being delivered with an oversize or white glove freight carrier, please thoroughly inspect your item before signing for the delivery. Damages or defects or missing items must be noted on the receipt with the carrier. If the receipt from the carrier is signed and issues are not notated, Home by the Sound is not responsible for any defects or damages found after delivery is completed.

DELIVERY TO THE LOWER 48 US STATES:
All orders qualify for Free Shipping with delivery to an address within the 48 contiguous states.
Depending on size and contents parcels ship via UPS, USPS, FedEx or DHL.