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Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returns for the following reasons will be charged up to $75 per returned item to cover original and return shipping costs. Final return fees will be calculated based on the actual shipping costs not to exceed $75 per item.

  • Better price found
  • Changed mind
  • Does not fit
  • No longer needed
  • Ordered wrong item

To start a return, you can contact us at cs@homebythesound.com or call (252) 515-7898. Please note we will provide the address where returns need to be sent.

If your return is accepted, we’ll send you return shipping instruction along with a return label if applicable. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cs@homebythesound.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Items shipped by freight carriers must be reported within 5 days.


Exceptions / non-returnable items
Certain types of items may not be returnable such as custom products, special orders or made to order items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please know it can take some time for your bank or credit card company to process and post the refund to your account. If more than 15 business days have passed since we’ve approved your return, please contact us at cs@homebythesound.com.